Although in America J.D. Power doesn’t show General Motors much love, but at least in China their first brand Chevrolet managed to top the 2010 customer satisfaction study, between 42 other brands scoring 875 on a 1,000-point scale. The J.D. Power study measures customer satisfaction in maintenance or repair work at the authorized dealership between 12 and 24 months of vehicle ownership. The survey addresses five key factors: service quality, vehicle pickup, service initiation, service advisor and service facility.
China is one of the most important markets for GM and indeed Chevrolet as they recently passed the 1 million sales mark.
“We are very pleased with the satisfaction of customers in one of our industry’s fastest-growing brands,” said Kevin Wale, President and Managing Director of the GM China Group. “Ensuring an enjoyable shopping and ownership experience is a priority for GM and all of our dealerships across China.”